It took me five calls, each time speaking to a different girl today and yesterday before being told that they would exchange the cushion covers next Thur. The time has yet to be confirmed, though. The girl told me that she could only confirm the time with me two days before the appointment date. Unbelievable
It's interesting how the staff at the sales dept and the service dept tried to blame each other for the mistake. The girl at the sales dept told me that the display-set colour has been discontinued. The girl at the service dept said that the salesgirl has given her the wrong code. It's quite clear that Courts has an internal problem with its staff and management. It's NOT my problem. But unfortunately, whoever is at fault, we consumers always end up being victimized by the inefficiency of the merchants. As it is now, the cushions and the backrest are all thoughtfully wrapped up in plastic bags and sitting pretty in the storeroom for fear that the children might dirty them inadvertently. Perhaps Victor is right. I should just use them like my own and without the fear of putting my personal odour, stain and what have you in them. After all, if Courts chose not to honour my instructions, why should I honour theirs?
Come to think of it, I never really had any problem with other megastores such as Best Denki or those individual stores in the shopping centres. Doing business with these establishments has always been hassle-free. But with Courts, things just get topsy turvy for me. Aaarrgghh!
4 comments:
So it looks like you'll be taking another day's leave on Thursday to be at home for the delivery of the sofa? Who will compensate you for having to take another day leave? What if they fail to turn up? What if it is in the wrong colour (or even model) again. What if the sofa is not in mint condition as it should be.
If the retailer does not win our trust and confidence, there will be too many 'what ifs' and questions in the mind of the consumer. It isn't worth the stress, is it? I can now understand why this retailer is now having its closing down sale at Parkway Parade. But are you still confident enough to pick up a bargain at the sale? I seriously doubt.
You sure know how to rub it in Victor. And you rubbed it in TWICE by sending your same comment TWICE!! Incidentally, I'm on AM leave for the whole of next week and have insisted that they come in the morning.
There's really no point in sweating over the small stuff, like what I've always tell you. Surely, there's more to life then cushion covers, irresponsible retailers, "over-the-hill" computer that should rightfully belong to the scrape-yard, idyllic Ubin, and the 4-hour walk that makes the legs numb.
I know you'll just going to say that I love to contradict myself. But I'm over it now, having vented my grips and frustrations about the damn cushion covers in my previous blog. It's a proof yet again that blogging is therapeutic...
Not unless the retailers fail to show up on Thur morning....
Sorry lah Chris. My comments for this post was blogged at the course venue. Don't know whether it was because their PC was "over the hill" or it was Blogger's website being slow - my comments didn't appear in your original post even after 10 minutes' wait. So I resubmitted again because I didn't want such fine comments to go to waste.
I have deleted the earlier post although I am not so sure whether I am cluttering up your post even more by explaining with another comment like this. Like you said, maybe I should not 'sweat the small stuff' and just let it go by not commenting at all. But you know that's not me, hee, because I have no bigger stuff to sweat over.
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